Siam Specialist – Change & Release Manager

KONE Elevators Pty Ltd

Itil foundation
Devops and agile concepts
Itsm tool knowledge
The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes

Job Summary

  • The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.
  • Primary responsibilities include enforcing change compliance, reviewing implemented changes, creating and coordinating Change Requests through the Change Advisory Board (CAB) meetings, and applying best practices for continuous improvement.
  • KONE is a global leader in elevators and escalators, focused on improving urban life through innovative solutions and digital transformation, fostering a collaborative and sustainable working culture.

Matching Summary

The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.

Skills & Requirements

Must-have

  • ITIL foundation
  • DevOps and Agile concepts
  • ITSM tool knowledge
  • ServiceNow or Remedyforce
  • Change Management process
  • CAB meetings

Nice-to-have

  • Continuous improvement
  • Stakeholder engagement
  • Problem analysis
  • Curious mindset
  • Collaborative working culture

Key Requirements

  • ITIL foundation certification
  • DevOps and Agile methodology understanding
  • ITSM tool reporting and basic configuration
  • Proven technical writing abilities
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

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