At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection
Job Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Skills & Requirements
Must-have
Inbound contact center environment
Resolving routine client requests
Accuracy and logic
Multi-tasking and system toggling
Seamless service delivery
Digital solutions promotion
Nice-to-have
Passion and integrity
Client financial life improvement
Team player attitude
Ongoing performance feedback
Adaptability to new technology
Key Requirements
1+ years of customer/client service experience
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent
Ability to adhere to agreed upon work schedule
1+ years of experience in banking/financial industry (desired)
1+ years of client service capacity experience (desired)