Senior Officer/manager, Customer Service, Contact Center

UOB

City Area, Central Region, Singapore
Respond to customer inquiries
Handle customer interactions with empathy
Maintain confidentiality of customer data
UOB is a leading bank in Asia with a global network spanning 19 countries and territories

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
  • The role involves responding to customer inquiries across multiple channels with professionalism and efficiency.
  • UOB is an equal opportunity employer committed to non-discrimination and accommodating recruitment needs.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and territories.

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Handle customer interactions with empathy
  • Maintain confidentiality of customer data
  • Document customer interactions accurately
  • Work in fast-paced environment
  • Willingness to work shifts and overtime

Nice-to-have

  • Promote digital self-service options
  • Collaborate with internal teams
  • Composure under pressure
  • Customer-first mindset

Key Requirements

  • Diploma or equivalent qualification
  • Degree in Business, Finance or related field advantageous
  • Minimum 1 year customer service experience preferred
  • Willingness to work weekends and public holidays

Work Rights

Not specified

Tailored Resume

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