Reservations Supervisor

Sofitel Sydney Wentworth

Phu Quoc, Vietnam
On-site
Accurate reservations handling
High service standards
Maximize revenue opportunities
The Reservations Supervisor supports the daily supervision of the Reservations Department, ensuring accurate reservations handling, high service standards, and smooth coordination with revenue, sales, and front office teams to maximize revenue opportunities and guest satisfaction

Job Summary

  • The Reservations Supervisor supports the daily supervision of the Reservations Department, ensuring accurate reservations handling, high service standards, and smooth coordination with revenue, sales, and front office teams to maximize revenue opportunities and guest satisfaction.
  • The role assists in maintaining departmental efficiency while supporting team development and operational excellence, including supervising daily reservations activities and ensuring staff follow established procedures.
  • The opportunity to join an international and innovative and fast-growing group offers a competitive package and plenty of development opportunities in a creative and rewarding environment.

Matching Summary

The Reservations Supervisor supports the daily supervision of the Reservations Department, ensuring accurate reservations handling, high service standards, and smooth coordination with revenue, sales, and front office teams to maximize revenue opportunities and guest satisfaction.

Skills & Requirements

Must-have

  • Accurate reservations handling
  • High service standards
  • Maximize revenue opportunities
  • Guest satisfaction
  • Maintain departmental efficiency
  • Supervise daily reservations activities

Nice-to-have

  • Sales-oriented culture
  • Upselling and cross-selling
  • Positive and productive work environment
  • Creative and rewarding environment
  • Passionate about hospitality experiences

Key Requirements

  • 2–3 years experience in Reservations
  • Luxury hotel environment experience
  • Previous supervisory experience preferred
  • Hospitality diploma or university degree
  • Strong English communication skills
  • Knowledge of hotel reservation systems

Work Rights

Not specified

Tailored Resume

Cover Letter