Hybrid (monday to friday: 9am-5pm, saturday: 9am-12pm, work from home)
Prior healthcare industry experience
Active listening and communication skills
Patient query handling via phone and email
Bethesda Medical Pte. Ltd. is seeking a Contact Centre Executive with experience in the healthcare industry to manage patient appointments, handle inquiries, and resolve feedback. The ideal candidate should possess strong communication skills and a customer-focused mindset
Job Summary
The role involves managing appointments and handling patient enquiries across telephone, WhatsApp, and email channels.
Candidates must oversee the logging and resolution of patient feedback while maintaining strict adherence to clinic protocols.
This position requires a collaborative team player with prior experience in private GP clinics, hospitals, or specialist settings.
Matching Summary
Match Score: 85
Bethesda Medical Pte. Ltd. is seeking a Contact Centre Executive with experience in the healthcare industry to manage patient appointments, handle inquiries, and resolve feedback. The ideal candidate should possess strong communication skills and a customer-focused mindset.