Talent Connect Tiktok - Laguna 2025

Concentrix

Laguna, Philippines
Customer service support
Resolve customer issues
Maintain broad knowledge
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of non-routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve customer issues
  • maintain broad knowledge
  • track and document information
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone

Key Requirements

  • High school diploma
  • six plus months of customer service experience
  • strong computer navigation skills
  • ability to learn
  • strong problem solving skills
  • ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter