Customer Engagement Specialist Technical Support - Deceased Estates

Commonwealth Bank

Perth, Western Australia, Australia
Proven customer service experience
Strong computer skills and multitasking
Comfortable in emotionally challenging environments
The role involves acting as a 2IC within the team to provide coaching and support while handling sensitive deceased estate inquiries

Job Summary

  • The role involves acting as a 2IC within the team to provide coaching and support while handling sensitive deceased estate inquiries.
  • Employees will collaborate on change initiatives and process payment requests accurately while maintaining strict regulatory compliance.
  • The company offers flexible work arrangements, annual volunteer leave, and a culture focused on diversity and inclusion.

Matching Summary

The role involves acting as a 2IC within the team to provide coaching and support while handling sensitive deceased estate inquiries.

Skills & Requirements

Must-have

  • Proven customer service experience
  • Strong computer skills and multitasking
  • Comfortable in emotionally challenging environments

Nice-to-have

  • Experience working with vulnerable communities
  • Proactive risk mindset
  • Open to feedback and continuous improvement

Key Requirements

  • Proven customer service experience
  • Strong computer skills
  • Ability to handle sensitive situations

Work Rights

Not specified

Tailored Resume

Cover Letter