American Electric Power (AEP) is seeking a Customer Service Account Representative Associate to serve as the primary field customer relations resource for residential and commercial customers in a designated territory. The ideal candidate will have a background in customer service, strong communication skills, and a willingness to learn and develop relationships with clients
Job Summary
This position serves as the primary field customer relations resource for residential and commercial customers in an assigned territory.
Incumbents will provide detailed billing explanations, tariff analysis, and promote energy efficiency programs to meet customer needs.
The role requires balancing customer needs with company goals while maintaining compliance with Utility Commission guidelines.
Matching Summary
Match Score: 75
American Electric Power (AEP) is seeking a Customer Service Account Representative Associate to serve as the primary field customer relations resource for residential and commercial customers in a designated territory. The ideal candidate will have a background in customer service, strong communication skills, and a willingness to learn and develop relationships with clients.
Salary
Base: $54,063 - $93,188.50 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including well-being support
Skills & Requirements
Must-have
Current driver's license required
Proficiency in Microsoft Office Products
Knowledge of electrical distribution operations
Willingness to perform on-site investigations
Strong oral and written communication skills
Nice-to-have
Community involvement and engagement
Ability to facilitate special projects
Experience with trade show marketing
Proactive customer relationship building
Interest in energy efficiency programs
Key Requirements
Bachelor degree or equivalent experience
Minimum 3-8 years customer contact experience depending on level
Working knowledge of field activities and construction