Customer Onboarding And Management Coordinator

Otis

West Palm Beach, FL, USA
Fully remote
Crm and erp system proficiency
Customer account setup and maintenance
Billing dispute resolution
The role ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems

Job Summary

  • The role ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems.
  • Otis is the world's leading elevator and escalator manufacturing company that moves 2.4 billion people every day.
  • Employees benefit from training resources, leadership opportunities, and the Employee Scholar Program for degree sponsorship.

Matching Summary

The role ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems.

Skills & Requirements

Must-have

  • CRM and ERP system proficiency
  • Customer account setup and maintenance
  • Billing dispute resolution
  • Contract documentation validation

Nice-to-have

  • Advanced Excel skills with pivot tables
  • Experience with order-to-cash processes
  • Strong cross-functional collaboration
  • Data quality cleanup initiatives

Key Requirements

  • High school diploma or equivalent required
  • 1+ years experience in customer onboarding or account administration
  • Proficiency with Salesforce, SAP, Oracle, or similar systems

Work Rights

Not specified

Tailored Resume

Cover Letter