On-site - Incident Manager

DXC Technology UK

Dubai, United Arab Emirates
Incident lifecycle management
Service level metrics reporting
Customer process improvement
Responsible for defining and documenting DXC processes and procedures (Incident, Change, Problem, Capacity, Availability etc.) and be a process manager for these

Job Summary

  • Responsible for defining and documenting DXC processes and procedures (Incident, Change, Problem, Capacity, Availability etc.) and be a process manager for these.
  • Establish and run a governance model with the relevant customer service management owner(s) and process owners.
  • The Service Manager has a daily operations responsibility to run and manage the processes execution (i.e. Incident, Change, Problem Management and Capacity Management).

Matching Summary

Responsible for defining and documenting DXC processes and procedures (Incident, Change, Problem, Capacity, Availability etc.) and be a process manager for these.

Skills & Requirements

Must-have

  • Incident lifecycle management
  • Service Level metrics reporting
  • Customer process improvement
  • ITIL framework adherence
  • Proactive customer advising

Nice-to-have

  • Trusted advisor for customer
  • Advocate of DXC
  • Drive delivery toward excellence
  • Foster inclusive environment

Key Requirements

  • ITIL V4 certification
  • 5+ years of relevant experience
  • Expertise in incident management coordination
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter