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Genesys is seeking a Senior Operations Reliability Engineer for their Enterprise Platforms & Tools team. The role involves enhancing the operational reliability of enterprise productivity tools and platforms, focusing on proactive automation and incident management.
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Job Summary
This role combines hands-on platform administration with day-to-day operational ownership of enterprise SaaS tools such as Atlassian, Figma, Lucid, and related platforms.
You will help transition enterprise tool operations from reactive issue handling toward proactive, automation-driven reliability practices that improve uptime, user communication, and service maturity.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences, with agentic AI at its core.
Matching Summary
Match Score: 75
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Genesys is seeking a Senior Operations Reliability Engineer for their Enterprise Platforms & Tools team. The role involves enhancing the operational reliability of enterprise productivity tools and platforms, focusing on proactive automation and incident management.
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Skills & Requirements
Must-have
Enterprise SaaS platform administration
SQL Server and IIS/Apache administration
Monitoring and observability practices
Automation script development (PowerShell, Python)
Incident triage and root cause analysis
SaaS service health monitoring
Nice-to-have
AIOps tuning and observability standards
ITIL principles and ServiceNow workflows
Cloud platform exposure (AWS or Azure)
CI/CD pipelines or automation-driven configuration management
Empathy and collaboration
Key Requirements
5+ years of experience in enterprise platform operations
Bachelor’s degree in Computer Science, Information Technology, or related field