Customer Support Specialist

Wood Mackenzie

Mexico
**
Deliver quality phone, email & live chat support
Analyze stakeholder needs and difficulties
Provide customer-specific services on platforms
** Wood Mackenzie is seeking a Customer Support Specialist to join their fast-evolving global Customer Support team in Mexico. This role requires strong communication and organizational skills to assist both internal and external stakeholders in maximizing the value of the company's products and services. **

Job Summary

  • Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
  • As a Customer Support Specialist, you will be required to use your customer-focused, detail-oriented skillset to analyze stakeholder needs and difficulties, while offering the best solutions that cover a wide variety of opportunities.
  • The role offers opportunities for individuals to follow personalized goals based on people’s natural abilities to desire and learn.

Matching Summary

Match Score: 75

** Wood Mackenzie is seeking a Customer Support Specialist to join their fast-evolving global Customer Support team in Mexico. This role requires strong communication and organizational skills to assist both internal and external stakeholders in maximizing the value of the company's products and services. **

Skills & Requirements

Must-have

  • Deliver quality phone, email & Live Chat support
  • Analyze stakeholder needs and difficulties
  • Provide customer-specific services on platforms
  • Strong time management and multi-tasking abilities
  • Excellent communication skills (listening, writing, verbal)
  • Technically adept with web based applications

Nice-to-have

  • Customer-centric mindset
  • Self-managing, proactive, collaborative
  • Adaptability, initiative, team-oriented attitude

Key Requirements

  • Knowledge of Salesforce and the Microsoft Office suite a plus
  • Ability to work effectively both independently and interdependently

Work Rights

Not specified

Tailored Resume

Cover Letter