Customer Contact Center - Private Banking

224

Milan, Italy
Competitive base salaries; performance based bonus...
Hybrid
Experience managing multiple banking products
Inbound and outbound telephone contact skills
Knowledge of trading on line and mutual funds
The job posting is for a Customer Contact Center Agent in Private Banking at ING in Milan, Italy, focusing on managing customer inquiries and providing multichannel assistance. The ideal candidate will have a strong background in banking products and excellent communication skills, with a commitment to customer service and problem-solving

Job Summary

  • The role involves providing multichannel assistance to private banking clients primarily through phone, chat, and email.
  • Employees are expected to analyze client positions, offer effective solutions, and escalate complex issues when necessary.
  • ING offers a flexible smart working model, competitive salaries with performance bonuses, and a diverse international environment.

Matching Summary

Match Score: 85

The job posting is for a Customer Contact Center Agent in Private Banking at ING in Milan, Italy, focusing on managing customer inquiries and providing multichannel assistance. The ideal candidate will have a strong background in banking products and excellent communication skills, with a commitment to customer service and problem-solving.

Salary

Competitive base salaries; Performance based bonuses; Not specified

Skills & Requirements

Must-have

  • Experience managing multiple banking products
  • Inbound and outbound telephone contact skills
  • Knowledge of Trading on Line and Mutual Funds
  • Ability to handle complex customer issues
  • Willingness to work shifts

Nice-to-have

  • University degree in economics or law
  • Proficiency in English language
  • Strong analytical and problem-solving abilities
  • Excellent interpersonal and communication skills
  • Teamwork orientation and autonomy

Key Requirements

  • Degree in economic, legal, banking, insurance, or financial disciplines
  • Solid knowledge of bank products and operational processes
  • Specific knowledge of Trading on Line and Mutual Funds

Work Rights

Not specified

Tailored Resume

Cover Letter