UC Health is an adult academic health system focused on advancing healing and reducing suffering through innovation and world-class care
Job Summary
UC Health is an adult academic health system focused on advancing healing and reducing suffering through innovation and world-class care.
The Ambulatory Access Center Manager will supervise call center staff, monitor calls for quality assurance, and manage schedules to support call volume.
This role involves improving processes to meet healthcare requirements and assisting with escalated calls to ensure organizational needs are met.
Matching Summary
UC Health is an adult academic health system focused on advancing healing and reducing suffering through innovation and world-class care.
Skills & Requirements
Must-have
centralized call center operations
academic medical center experience
large integrated health system experience
EPIC and Cadence experience
referral management platforms
Nice-to-have
team building and engagement
change management skills
exceptional customer service
Key Requirements
Bachelor's Degree or 3-5 Years equivalent experience
In-depth understanding of call center technologies