Manager Platform Engineering- It Service Management

Summit Home Mortgage LLC

Not specified; not specified; medical, dental, vis...
Servicenow platform management
Itil-based practices implementation
Cmdb data accuracy oversight
The role partners closely with Platform Engineering, SRE, Security, and Application teams to ensure ITSM capabilities enable reliable service delivery at scale

Job Summary

  • The role partners closely with Platform Engineering, SRE, Security, and Application teams to ensure ITSM capabilities enable reliable service delivery at scale.
  • Candidates must lead, coach, and develop ITSM engineers while establishing clear accountability and fostering a culture of ownership and operational discipline.
  • The company offers a comprehensive total rewards package including medical, dental, vision insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

The role partners closely with Platform Engineering, SRE, Security, and Application teams to ensure ITSM capabilities enable reliable service delivery at scale.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • ServiceNow platform management
  • ITIL-based practices implementation
  • CMDB data accuracy oversight
  • Change Enablement process leadership
  • Incident & Problem Management
  • Team coaching and development

Nice-to-have

  • Strong analytical problem-solving skills
  • Consultative cross-functional partnership
  • High learning agility for new systems
  • Operational discipline culture building
  • Effective verbal communication abilities

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-8 years of professional experience
  • 1+ year of leadership experience
  • Experience leading ITSM or operations teams
  • Strong understanding of modern ITSM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter