Associate Customer Success Manager

Five9

San Ramon, California, US
Base: $55,700—$129,400 usd; bonus/equity: annual p...
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Trusted partner on use-case
Understand five9s products
Timely and successful delivery
** Five9 is seeking an Associate Customer Success Manager to support customer needs and ensure successful product delivery in a fully remote or hybrid setting. The ideal candidate should have experience in customer success or related roles, possess excellent communication skills, and demonstrate the ability to manage multiple projects effectively. **

Job Summary

  • As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner.
  • Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
  • Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment.

Matching Summary

Match Score: 75

** Five9 is seeking an Associate Customer Success Manager to support customer needs and ensure successful product delivery in a fully remote or hybrid setting. The ideal candidate should have experience in customer success or related roles, possess excellent communication skills, and demonstrate the ability to manage multiple projects effectively. **

Salary

Base: $55,700—$129,400 USD; Bonus/Equity: annual performance bonus, stock, and/or other applicable incentive compensation plans; Benefits: Health, dental, and vision coverage, Short & Long-Term Disability, Basic Life Insurance, 401k saving plan with employer matching, mental health support platform, employee stock purchase plan, Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave

Skills & Requirements

Must-have

  • trusted partner on use-case
  • understand Five9s products
  • timely and successful delivery

Nice-to-have

  • team-first culture
  • innovative mental health support
  • foster an inclusive environment

Key Requirements

  • BA/BS degree or higher
  • Experience in client-facing role preferred
  • Ability to manage multiple projects
  • Self-directed and self-motivated

Work Rights

Not specified

Tailored Resume

Cover Letter