Travel Claim Examiner And Customer Service Representative

Waypoint Underwriting Management

Remote
Base: 15.48 - 19.00 hourly; bonus/equity: not spec...
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Independent claim processing
Analyze business materials
Handle incoming/outgoing calls
** Waypoint Underwriting Management is seeking a Travel Claims & Customer Service Representative to serve as the initial contact for reporting travel claims, utilizing strong communication and independent judgment to assess coverage eligibility. The role emphasizes delivering exceptional customer service while ensuring compliance with policies and regulations in a remote work environment. **

Job Summary

  • Serve as the first point of contact for reporting claims and initiating the claims process.
  • Utilize independent judgment and strong communication skills to gather essential information, assess coverage eligibility, and effectively communicate findings.
  • Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions.

Matching Summary

Match Score: 75

** Waypoint Underwriting Management is seeking a Travel Claims & Customer Service Representative to serve as the initial contact for reporting travel claims, utilizing strong communication and independent judgment to assess coverage eligibility. The role emphasizes delivering exceptional customer service while ensuring compliance with policies and regulations in a remote work environment. **

Salary

Base: 15.48 - 19.00 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Independent claim processing
  • Analyze business materials
  • Handle incoming/outgoing calls
  • Meet performance standards
  • Maintain current knowledge of plans
  • HIPAA compliance

Nice-to-have

  • Exceptional white-glove service
  • Seamless and professional experience
  • Fast-paced team-based environment

Key Requirements

  • Effective time management skills
  • Ability to function independently
  • Excellent communication skills
  • Intermediate Microsoft Office skills
  • Problem/issue resolution capability

Work Rights

Not specified

Tailored Resume

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