Senior Support Analyst

Alight Solutions

Not specified; not specified; competitive total re...
.net core experience
Aws or cloud provider experience
New relic elasticsearch app dynamics splunk
The role provides 24x7 customer support for proprietary Leave of Absence Management software platforms while adhering to established SLAs

Job Summary

  • The role provides 24x7 customer support for proprietary Leave of Absence Management software platforms while adhering to established SLAs.
  • Candidates must possess three years of experience with .NET Core and AWS or other cloud providers alongside in-depth knowledge of system tools like New Relic or Splunk.
  • Alight Solutions offers a comprehensive total rewards package including health coverage, retirement plans, and tremendous potential within a growing global organization.

Matching Summary

The role provides 24x7 customer support for proprietary Leave of Absence Management software platforms while adhering to established SLAs.

Salary

Not specified; Not specified; Competitive total rewards package including health coverage, retirement, and vacation

Skills & Requirements

Must-have

  • .NET Core experience
  • AWS or Cloud provider experience
  • New Relic Elasticsearch App Dynamics Splunk
  • SQL Server complex ad-hoc queries
  • ITIL service-based delivery models
  • 7x24x365 operations support

Nice-to-have

  • Empathetic customer service skills
  • Cross-functional partnership building
  • Proactive performance minimization
  • Clear communication across audiences

Key Requirements

  • Three years of .NET Core experience
  • Three years of AWS or cloud experience
  • Experience with SQL Server complex queries
  • Knowledge of ITIL and 7x24x365 operations
  • Participation in weekly on-call rotation

Work Rights

Must have work authorization without future sponsorship requirements

Tailored Resume

Cover Letter