L2 Service Cloud Engineer

Lseg

Not specified (assumed onsite or hybrid based on company culture).
Salesforce service cloud
Devops ci/cd pipeline
Agile/devops methodologies
LSEG is seeking an L2 Service Cloud Engineer to join their Service Excellence team within Application Operations. The role involves providing end-to-end support for production issues, particularly focusing on Salesforce Service Cloud, and requires hands-on experience with various technical skills, including incident management and DevOps practices

Job Summary

  • You will be working on a multi-year, large and sophisticated Finance transformation initiative delivering tax, regulatory and resilience changes to Finance applications.
  • In this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Engineer – Corporate Technology.
  • You will get an experience to provide world-class support services for one of the top tier financial organizations in the world.

Matching Summary

Match Score: 85

LSEG is seeking an L2 Service Cloud Engineer to join their Service Excellence team within Application Operations. The role involves providing end-to-end support for production issues, particularly focusing on Salesforce Service Cloud, and requires hands-on experience with various technical skills, including incident management and DevOps practices.

Skills & Requirements

Must-have

  • Salesforce Service Cloud
  • DevOps CI/CD Pipeline
  • Agile/DevOps methodologies
  • ServiceNow incident management
  • Production issue resolution
  • End-to-end application ownership

Nice-to-have

  • Customer centricity
  • Creative thinking and initiative
  • Curious about new technologies
  • Strategic ability to define technical direction

Key Requirements

  • 2-5 years of experience on Service Cloud
  • 2-5 Years of experience as Technical Operations
  • Salesforce.com certifications
  • Experience integrating Salesforce with third-party systems
  • Understanding of Incident Management, Problem Management processes
  • Ability to provide Production support: 24/5 and On-call over the weekend
  • BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter