Serve as the first point of contact for VIP clients via phone and email, ensuring empathetic handling of inquiries and de-escalation of situations
Job Summary
Serve as the first point of contact for VIP clients via phone and email, ensuring empathetic handling of inquiries and de-escalation of situations.
Manage VIP client relationships through commercial calls and events, analyze client trends, and liaise with stakeholders to improve VIP client experience.
flatexDEGIRO offers a good work-life balance, 30 days paid leave, personal and professional development opportunities, and a competitive salary in a fast-growing international company.
Matching Summary
Serve as the first point of contact for VIP clients via phone and email, ensuring empathetic handling of inquiries and de-escalation of situations.
Skills & Requirements
Must-have
Fluent in Dutch and English
Exceptional customer support skills
In-depth knowledge of financial products
VIP client relationship management
Handle client complaints and disputes
Nice-to-have
Quality-driven mindset
Positive, empathetic, and professional attitude
Strong ethical framework and integrity
Hands-on approach
Company ambassador
Key Requirements
Relevant experience in customer support, account management, or relationship management
Degree in Finance, Business Management, Economics, Hospitality, Law, or Humanities
Demonstrate strong interest in financial markets
Exceptional communication and networking skills
Problem-solving abilities, multitasking, and time management skills