Concentrix is hiring a Customer Support Associate I for their Clark, PHL location, a role focused on providing customer service support via calls and online interactions. The ideal candidate will possess strong communication skills and a customer service orientation, with responsibilities including problem resolution and maintaining customer satisfaction
Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual Key Performance Indicators and clarifying customer requirements to provide resolution.
Candidates must be dependable with strong attention to detail and able to tolerate repetitive work in a high production environment.
Matching Summary
Match Score: 75
Concentrix is hiring a Customer Support Associate I for their Clark, PHL location, a role focused on providing customer service support via calls and online interactions. The ideal candidate will possess strong communication skills and a customer service orientation, with responsibilities including problem resolution and maintaining customer satisfaction.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Nice-to-have
Demonstrate empathy with customers
Flexible and adapt to changes quickly
Team member or independent worker
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred