Client Service Delivery Director

M&T Bank

Wilmington, DE, United States
Base: $163,100.00 - $271,900.00 annual (usd); bonu...
Service level management
Stakeholder management skills
Operational governance experience
The Wilmington Trust Institutional Services division is experiencing rapid business growth and has initiated a strategic program of continuous improvement

Job Summary

  • The Wilmington Trust Institutional Services division is experiencing rapid business growth and has initiated a strategic program of continuous improvement.
  • You will work closely with business line leaders, technology, operations, risk and compliance teams to centrally govern the E2E operations.
  • This role will start out as a senior individual contributor and may eventually grow into a team to cover the depth of each operational governance area.

Matching Summary

The Wilmington Trust Institutional Services division is experiencing rapid business growth and has initiated a strategic program of continuous improvement.

Salary

Base: $163,100.00 - $271,900.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Service Level Management
  • Stakeholder management skills
  • Operational governance experience

Nice-to-have

  • Exposure to fintech platforms
  • Agile or product certifications
  • Business Process Management experience

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum 5 years in business operations
  • Proven experience in Service Delivery Management

Work Rights

Not specified

Tailored Resume

Cover Letter