Member Experience Manager

EōS Fitness

Houston, TX, US
Hourly: $15; bonus/equity: not specified; benefits...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This individual will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility maintenance.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $15; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Team training and development
  • Facility cleanliness standards

Nice-to-have

  • Fitness industry knowledge
  • Social media reputation management
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Key Requirements

  • Pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter