Order preparation, management, billing, fulfillment
Customer experience
Lead and inspire a high-performing Order Management or Order Fulfillment team, fostering a collaborative and continuous-improvement-oriented culture
Job Summary
Lead and inspire a high-performing Order Management or Order Fulfillment team, fostering a collaborative and continuous-improvement-oriented culture.
Oversee order processing activities to ensure accuracy, efficiency, and compliance, while partnering with regional teams and stakeholders to deliver exceptional customer experience.
Identify opportunities to enhance workflows, tools, and systems, supporting or leading projects impacting internal operations and external customers.
Matching Summary
Lead and inspire a high-performing Order Management or Order Fulfillment team, fostering a collaborative and continuous-improvement-oriented culture.
Skills & Requirements
Must-have
Order Management operations
Order preparation, management, billing, fulfillment
Customer experience
Operational excellence
Continuous improvement mindset
Manage multiple priorities
Perform under time pressure
Nice-to-have
Dynamic, inclusive, people-focused
Collaborative, inclusive culture
Willingness to share knowledge
Support sustainability objectives
Key Requirements
Proven continuous improvement mindset
Experience managing through change
Lead team independently
Strong communication skills
Manage multiple priorities with strong judgment
Excellent interpersonal skills
Perform effectively under time pressure
University degree or equivalent professional experience
2-3 years senior specialist or lead role experience
Order to Cash or Customer Service operations experience
Understanding of order management and billing processes