Job Summary

• The major function of this position is to answer incoming telephone, chat, and email inquiries from customers in a timely, courteous, and efficient manner.
• Employees will serve as the first point of contact for general inquiries, utilizing company training materials to execute policies regarding repairs, orders, and billing.
• The role offers a competitive hourly rate of $18.50 plus a shift differential, along with a comprehensive benefits package including medical, dental, vision, and 401K match.

Matching Summary

Salary

Base: $18.50 per hour; Shift Differential: Additional $2.00/hr; Benefits: Medical, Dental, Vision, 401K Match, Paid Time Off

Skills & Requirements

Key Requirements

• High School diploma plus one year of college
• One to two years of customer service experience
• Three years equivalent experience in customer service or ophthalmic industry

Work Rights