Service Designer, Equity Of Access

Australian Financial Complaints Authority

Melbourne, Australia
On-site
Service design capability
Journey mapping experience
Inclusive and accessible design
This role focuses on designing tailored service pathways that respond to different needs rather than a single standardized experience

Job Summary

  • This role focuses on designing tailored service pathways that respond to different needs rather than a single standardized experience.
  • The position involves working in short, iterative cycles to rapidly test and embed improvements into day-to-day operations.
  • AFCA offers flexible work options including hybrid arrangements and inclusive leave policies such as gender affirmation and women's health leave.

Matching Summary

This role focuses on designing tailored service pathways that respond to different needs rather than a single standardized experience.

Skills & Requirements

Must-have

  • Service design capability
  • Journey mapping experience
  • Inclusive and accessible design
  • Agile or iterative delivery models
  • Stakeholder engagement skills

Nice-to-have

  • Curiosity about AI-enabled design tools
  • Experience with complex multi-stakeholder environments
  • Passion for fairness and positive change

Key Requirements

  • Silver AWEI Accreditation 2025
  • Proven journey mapping experience
  • Ability to bridge design and execution

Work Rights

Not specified

Tailored Resume

Cover Letter