Customer Support - Pet Tiger

Silo

Fresno, CA, United States
Base: $21–$24ph depending on experience; bonus/equ...
On-site
Customer support via phone email chat
Issue triage and ticket management
In-person role in fresno ca
Silo builds technologies which bring efficiency and transparency to the agricultural supply chain

Job Summary

  • Silo builds technologies which bring efficiency and transparency to the agricultural supply chain.
  • This is a great opportunity for someone who enjoys problem-solving, working with people, and growing with a fast-moving SaaS company in the agriculture industry.
  • You will be empowered to take initiative and get support to execute an idea from beginning to the end.

Matching Summary

Silo builds technologies which bring efficiency and transparency to the agricultural supply chain.

Salary

Base: $21–$24/hr depending on experience; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer support via phone email chat
  • Issue triage and ticket management
  • In-person role in Fresno CA
  • Platform knowledge of Pet Tiger software
  • Strong written and verbal communication
  • Organized and detail-oriented multitasking

Nice-to-have

  • Bilingual English and Spanish
  • Technical support and troubleshooting
  • Familiarity with agricultural labor tools
  • Experience with HubSpot or Zendesk
  • Prior SaaS or B2B software support
  • Cross-functional teamwork and training

Key Requirements

  • 1–3 years customer support experience
  • Must be located in or commute to Fresno CA
  • Strong communication skills
  • Experience with support ticketing platforms

Work Rights

Must be located in or able to commute to Fresno CA

Tailored Resume

Cover Letter