Contact Center Senior Specialist (chuyên Viên Cấp Cao Tổng Đài Dịch Vụ Khách Hàng)

Prudential Assurance UK

Handle customer inquiries via multiple channels
Provide product and service information
Document call information
Prudential’s purpose is to be partners for every life and protectors for every future

Job Summary

  • Prudential’s purpose is to be partners for every life and protectors for every future.
  • Answer calls and respond to emails/ website/ chat/ fanpage to handle customer inquiries.
  • We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

Matching Summary

Prudential’s purpose is to be partners for every life and protectors for every future.

Skills & Requirements

Must-have

  • Handle customer inquiries via multiple channels
  • Provide product and service information
  • Document call information
  • Follow quality assurance standards

Nice-to-have

  • Active listening skills
  • Celebrate diversity and inclusion
  • Support career ambitions

Key Requirements

  • Call Center experience
  • Communication skills (voice & non-voice)
  • Problem-solve skills

Work Rights

Not specified

Tailored Resume

Cover Letter