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ABC Fitness is seeking a Desktop Support Administrator III for their Brazil office. The ideal candidate will have over four years of technical support experience, strong analytical skills, and fluency in English and Portuguese, contributing to a collaborative and inclusive team culture.
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Job Summary
Provide a high level of customer-focused technical support by troubleshooting complex technical issues, managing support tickets, and escalating as necessary to ensure timely resolutions in line with service level agreements.
Install and support new hardware/software, providing technical assistance to users with varying levels of technical proficiency.
Host New Hire Orientation sessions for Brazil based employees and other new hires across the LATAM region.
Matching Summary
Match Score: 75
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ABC Fitness is seeking a Desktop Support Administrator III for their Brazil office. The ideal candidate will have over four years of technical support experience, strong analytical skills, and fluency in English and Portuguese, contributing to a collaborative and inclusive team culture.
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Skills & Requirements
Must-have
troubleshoot complex technical issues
manage support tickets
install and support new hardware/software
manage hardware logistics
service and troubleshoot PC hardware and software
understand managed networks
understand IT security and compliance
Nice-to-have
customer-focused technical support
collaborate with internal teams
monitor and report system performance
act as a liaison
participate in projects
research and recommend solutions
offer exceptional customer service
Key Requirements
4+ years of technical support experience
Strong analytical and troubleshooting/problem-solving skills