Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations
Job Summary
Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.
In this role You will: Test the changes and fixes of our SAP and e-ordering portal solutions about to be implemented to make sure they fit for the original requirements, and has been developed as per the design.
At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs.
Matching Summary
Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customer's needs and expectations.
Skills & Requirements
Must-have
SAP and e-ordering portal solutions
test scenarios design and writing
troubleshoot defects raised by users
coordinate activities between stakeholders
customer service environment experience
SAP system and e-ordering portals
Nice-to-have
technical enhancements and transformation
proactively come up with improvement ideas
sustainability awareness and action
understanding emotions
resilience
Key Requirements
Minimum 3-5 year of experience
Proficiency in English language
High Level of IT proficiency in Microsoft packages
Strong written/oral communication skills
Strong time management and prioritization competency
Ability to complete a background research and analysis