Global Senior Analyst

IR Jobs

Halifax, Canada
**
3-5+ years in analytics or wfm
Advanced sql and dashboarding skills
Strong statistical reasoning capabilities
** IR Jobs is seeking a Global Senior Analyst in Halifax, responsible for developing automated decision systems to enhance customer service performance. The ideal candidate should possess strong analytical skills with a focus on automation, data governance, and stakeholder management. **

Job Summary

  • The Senior Analyst is responsible for building scalable, standardized, and increasingly automated decision systems across Customer Service.
  • This role creates repeatable mechanisms that detect issues early, explain KPI drivers, and trigger action across time zones using technologies like AI and automation.
  • The ideal candidate actively looks for ways to simplify, standardize, automate, and eliminate waste while respecting legal, regulatory, and privacy requirements.

Matching Summary

Match Score: 75

** IR Jobs is seeking a Global Senior Analyst in Halifax, responsible for developing automated decision systems to enhance customer service performance. The ideal candidate should possess strong analytical skills with a focus on automation, data governance, and stakeholder management. **

Skills & Requirements

Must-have

  • 3-5+ years in analytics or WFM
  • Advanced SQL and dashboarding skills
  • Strong statistical reasoning capabilities
  • Automation-first mindset experience
  • Global stakeholder management across time zones

Nice-to-have

  • Experience designing causal inference experiments
  • Familiarity with data platform concepts like ETL/ELT
  • Practical exposure to AI/ML and GenAI applications
  • Curiosity and ability to challenge status quo
  • Comfort learning new tools quickly

Key Requirements

  • 3-5+ years of experience in analytics, WFM, or operations strategy
  • Advanced proficiency in SQL and metric modeling
  • Proven track record of improving efficiency through automation

Work Rights

Not specified

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