Schedule service appointments in tracking software
Log customer comments into dealership management system
Hendrick Buick GMC Cadillac is seeking a part-time BDC Representative/Call Center Agent to handle inbound service calls and schedule appointments for their dealerships in Cary, North Carolina. The role offers flexible hours, competitive pay, and the potential for bonuses, while requiring strong customer service skills and a commitment to maintaining high customer satisfaction
Job Summary
The role involves primarily answering inbound service calls for 12 Hendrick Dealerships and scheduling service appointments.
Employees must maintain CSI at or above company standards while following specific scripts and safety regulations.
The position offers a competitive hourly rate of $18.50 plus bonuses with a part-time schedule including every other Saturday.
Matching Summary
Match Score: 75
Hendrick Buick GMC Cadillac is seeking a part-time BDC Representative/Call Center Agent to handle inbound service calls and schedule appointments for their dealerships in Cary, North Carolina. The role offers flexible hours, competitive pay, and the potential for bonuses, while requiring strong customer service skills and a commitment to maintaining high customer satisfaction.
Salary
Base: $18.50 per hour; Bonus/Equity: Plus Bonus; Benefits: Not specified
Skills & Requirements
Must-have
Answer incoming phone calls according to script
Schedule service appointments in tracking software
Log customer comments into Dealership Management System
Maintain accurate timekeeping records
Regular and predictable attendance required
Nice-to-have
Previous dealership experience helpful but not required
Chevrolet Buick GMC Cadillac or Chrysler Dodge Jeep Ram experience
Ability to deliver superior customer satisfaction
Strong interpersonal skills
Intermediate knowledge of Microsoft Office products
Key Requirements
High School Diploma or GED
Up to 1 year of call center or automotive experience
Valid Driver's License
Intermediate ability with Dealership Management System