Customer Insights Lead

Westpac

Auckland, New Zealand
Not specified; not specified; banking benefits, in...
Not specified
5+ years customer insights experience
Sql and advanced excel proficiency
Power bi dashboard creation
Westpac is seeking a Customer Insights Lead in Auckland to oversee initiatives that leverage customer data to drive value for business clients and internal teams. The ideal candidate will blend analytics with storytelling to influence decisions and enhance customer engagement

Job Summary

  • This role involves designing insight-led initiatives that create measurable value for institutional customers and relationship managers.
  • Candidates must combine advanced analytics with commercial judgement to influence decisions and embed insights into strategic planning.
  • Westpac offers a supportive team environment with benefits including 4 weeks holiday plus 5 days of wellbeing leave.

Matching Summary

Match Score: 85

Westpac is seeking a Customer Insights Lead in Auckland to oversee initiatives that leverage customer data to drive value for business clients and internal teams. The ideal candidate will blend analytics with storytelling to influence decisions and enhance customer engagement.

Salary

Not specified; Not specified; Banking benefits, insurance discounts, superannuation scheme, school holiday subsidy included

Skills & Requirements

Must-have

  • 5+ years customer insights experience
  • SQL and advanced Excel proficiency
  • Power BI dashboard creation
  • Financial statement interpretation
  • Stakeholder presentation skills

Nice-to-have

  • Python, R, or SAS predictive modeling
  • Postgraduate study in quantitative fields
  • Experience in banking or B2B sectors
  • Workshop facilitation capabilities
  • Sector benchmarking expertise

Key Requirements

  • Over 5 years experience in customer insights or strategy
  • Degree in quantitative, business, or economics discipline
  • Proficiency in SQL, Excel, and Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter