Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
On-site
Customer experience management
Repair order management
Customer communication
Suburban CDJR of Troy is seeking an experienced Service Writer to join their team, focusing on delivering exceptional customer service and efficient management of repair orders. The ideal candidate will possess strong communication skills and a passion for the automotive industry

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • Greet every guest with professionalism and warmth, listen actively and identify their service needs, clearly communicate recommendations and solutions.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network with ongoing training, career development, and advancement opportunities.

Matching Summary

Match Score: 85

Suburban CDJR of Troy is seeking an experienced Service Writer to join their team, focusing on delivering exceptional customer service and efficient management of repair orders. The ideal candidate will possess strong communication skills and a passion for the automotive industry.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • customer communication
  • technician communication
  • professional and warm greeting

Nice-to-have

  • passion for automotive industry
  • team player
  • fast-paced environment

Key Requirements

  • High school graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter