Team Leader, Operations - Georgian (french/spanish Beneficial)

Concentrix

Tbilisi, Georgia
Day-to-day supervision
Performance metrics achievement
Coaching and motivation
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • This role involves identifying performance issues, developing action plans, implementing corrective actions, and ensuring service delivery meets contractual Key Performance Indicators (KPIs).
  • The Team Leader will conduct team meetings, stay current on internal processes, and promote Concentrix values through behavior and attitude.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision
  • performance metrics achievement
  • coaching and motivation
  • handling escalated customer calls
  • team meetings and activities
  • internal work processes and policies

Nice-to-have

  • French and Spanish beneficial
  • advocate for team members
  • flexible schedule willingness

Key Requirements

  • Associate's degree in related field
  • Two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction
  • Supervises subordinates to set priorities

Work Rights

Not specified

Tailored Resume

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