Night Concierge

Greystar

Southampton, United Kingdom
Exceptional 24/7 resident experience
Outstanding customer service
Highest standards of safety and cleanliness
Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community

Job Summary

  • Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.
  • Provides reception, administration, and exceptional customer service and safety support, including key management and handling lock outs, and ensures all relevant Company policies and procedures are actioned effectively.
  • Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls, and maintains the incident log, ensuring the Community Manager is informed of all incidents.

Matching Summary

Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.

Skills & Requirements

Must-have

  • Exceptional 24/7 resident experience
  • Outstanding customer service
  • Highest standards of safety and cleanliness
  • Reception and administration support
  • Handling lock outs and key management
  • Responding to booking enquiries
  • Managing common amenity areas

Nice-to-have

  • Smooth running of social events
  • Encouraging resident engagement
  • Positive community relationships
  • Flexible approach to work
  • Willingness to undertake duties

Key Requirements

  • Must be able to handle basic maintenance issues
  • Must be able to respond to safety calls
  • Must maintain incident log

Work Rights

Not specified

Tailored Resume

Cover Letter