MillerKnoll is seeking an Associate Technology Support Representative for their Global Technology Support Operations team in Bengaluru, India. This entry-level role involves providing Level 1 technical support to end-users, requiring familiarity with basic IT concepts and a commitment to customer service
Job Summary
This entry-level role provides Level 1 global technical support to end-users across the MillerKnoll organization while developing foundational IT skills.
The position requires working in shifts aligned with US business hours, including weekend coverage and rotational schedules at the Herman Miller Plant in Bidadi.
Candidates must demonstrate exceptional customer service by resolving common hardware, software, and network issues while adhering to strict Service Level Agreements.
Matching Summary
Match Score: 75
MillerKnoll is seeking an Associate Technology Support Representative for their Global Technology Support Operations team in Bengaluru, India. This entry-level role involves providing Level 1 technical support to end-users, requiring familiarity with basic IT concepts and a commitment to customer service.
Skills & Requirements
Must-have
Microsoft Office and Windows operating systems
Jira Confluence Microsoft 365 Teams experience
Ticketing system familiarity and logging
Shift work including weekends and US hours
Rotational shift schedule every three months
Nice-to-have
Experience with retail systems like NetSuite
Strong customer empathy and communication skills
Root cause analysis capabilities
Remote customer support experience in US or Europe
Key Requirements
4-5 years of experience in application or technical support roles
Graduate or Postgraduate degree in Engineering or Technology
Excellent verbal and written English communication skills