Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city and offers employees the same level of care expected to be shared with guests
Job Summary
Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city and offers employees the same level of care expected to be shared with guests.
The Guest Services Officer is responsible for welcoming guests, managing check-in and check-out processes, handling billing, and responding to guest requests with professionalism and hospitality.
The company offers competitive salary, comprehensive benefits, excellent training and development opportunities, and complimentary accommodation and meals at Four Seasons Hotels and Resorts.
Matching Summary
Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city and offers employees the same level of care expected to be shared with guests.
Salary
Base: Competitive salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, complimentary accommodation, dry cleaning, and employee meals
Skills & Requirements
Must-have
Guest check-in and check-out
Handling guest billing and payments
Customer service and complaint resolution
Use of Opera System
Flexible work schedule including weekends
Multilingual communication in English and Bahasa Malaysia
Nice-to-have
Team collaboration and professionalism
Basic troubleshooting for in-room services
Knowledge of front office operations
Experience with reservations and communications
Commitment to luxury hospitality standards
Key Requirements
Certificate in related discipline
Proficiency in English and Bahasa Malaysia
Right to work in Malaysia
Ability to work all shifts including weekends and holidays