Enterprise Customer Success Manager - France

Trustpilot

Copenhagen, Denmark
Competitive compensation pyckage + bonus; 25 days ...
On-site
Fluent in french and proficient in english
Experience in customer success or account management
Saas or technology environment experience
Trustpilot is seeking an Enterprise Customer Success Manager for the French market, based in Copenhagen. The role involves managing high-tier accounts, driving product adoption, and ensuring customer satisfaction while contributing to strategic business outcomes

Job Summary

  • You will serve as the strategic partner for Trustpilot's highest-tier, most complex accounts in the French market, moving beyond tactical management to become a trusted advisor.
  • The role requires translating technical usage data into compelling ROI narratives to demonstrate how Trustpilot influences the entire digital marketing funnel.
  • Employees enjoy flexible working options, competitive compensation with bonuses, 25 days of holiday plus extra days after one year, and comprehensive health benefits including Headspace access.

Matching Summary

Match Score: 85

Trustpilot is seeking an Enterprise Customer Success Manager for the French market, based in Copenhagen. The role involves managing high-tier accounts, driving product adoption, and ensuring customer satisfaction while contributing to strategic business outcomes.

Salary

Competitive compensation package + bonus; 25 days holiday per year; Comprehensive health package, pension, and paid parental leave

Skills & Requirements

Must-have

  • Fluent in French and proficient in English
  • Experience in Customer Success or Account Management
  • SaaS or technology environment experience
  • Proven ability to drive product adoption and retention
  • Strong data interpretation and ROI narrative skills

Nice-to-have

  • Understanding of digital advertising/search marketing industry
  • Solution-seeking mindset with high agency
  • Passion for helping customers succeed
  • Collaborative team player working across functions
  • Exceptional organization skills in high-volume settings

Key Requirements

  • Fluency in French
  • Proficiency in English
  • Enterprise Customer Success experience
  • SaaS background required

Work Rights

Not specified

Tailored Resume

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