Advanced knowledge of cisco, juniper, aruba technologies
Expertise in routing, switching, and wireless networks
Proven experience in remote troubleshooting and diagnosis
NTT DATA is seeking a Networking Service Engineer to provide advanced remote technical support and maintain service levels for clients, focusing on incident resolution and proactive service management. The ideal candidate should possess advanced networking knowledge and relevant certifications, along with strong problem-solving and communication skills
Job Summary
This advanced engineering role provides professional remote technical support to clients by identifying and resolving technical incidents.
The position requires maintaining service levels with zero missed SLA conditions through pre-emptive service incident resolution activities.
Candidates must possess advanced knowledge of vendor technologies such as Cisco, Juniper, Aruba, and RiverBed to drive effective resolutions.
Matching Summary
Match Score: 85
NTT DATA is seeking a Networking Service Engineer to provide advanced remote technical support and maintain service levels for clients, focusing on incident resolution and proactive service management. The ideal candidate should possess advanced networking knowledge and relevant certifications, along with strong problem-solving and communication skills.
Skills & Requirements
Must-have
Advanced knowledge of Cisco, Juniper, Aruba technologies
Expertise in routing, switching, and wireless networks
Proven experience in remote troubleshooting and diagnosis
Ability to maintain zero missed SLA conditions
Strong analytical and logical thinking skills
Nice-to-have
Excellent spoken and written communication skills
Team player with ability to work with stakeholders
Self-organized and highly driven problem solver
Experience creating knowledge articles
Continuous feedback provision to clients
Key Requirements
Bachelor's degree in IT or Computing
Professional certification in Networking (CCIE, JNCIE, ACMP)
Cisco Dev Net certification
Advanced experience in SDI distribution and core/access layers
Remote support experience in networking technologies