This role involves diagnosing and troubleshooting highly technical software issues while collaborating with stakeholders to deliver acceptable solutions for customers
Job Summary
This role involves diagnosing and troubleshooting highly technical software issues while collaborating with stakeholders to deliver acceptable solutions for customers.
The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to supporting customers effectively.
Candidates will act as a key support figure for critical Japanese customers, serving as a regional point of contact for escalated incidents.
Matching Summary
This role involves diagnosing and troubleshooting highly technical software issues while collaborating with stakeholders to deliver acceptable solutions for customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Fluent bilingual Japanese and English skills
Experience with Splunk Kibana Grafana tools
Knowledge of Configurable Security and Integrations
Ability to work hybrid schedule with weekend rotation