Manager, Claims Operations- Property Specialty (condo & Liability)

USAA

Continental U.S.
Base: $103,450- $197,730; bonus/equity: not specif...
Fully remote
Property claims operations
Claims investigation and negotiation
Process improvement leadership
Lead and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim

Job Summary

  • Lead and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim.
  • Develop engaged employees through regular coaching and feedback to deliver business results, complete process improvements, provide feedback on the process and lead organizational process changes.
  • At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

Matching Summary

Lead and be accountable for property and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim.

Salary

Base: $103,450- $197,730; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Skills & Requirements

Must-have

  • Property claims operations
  • Claims investigation and negotiation
  • Process improvement leadership
  • Operational risk management
  • Regulatory compliance training

Nice-to-have

  • Financial security focus
  • Military community support
  • Honesty, integrity, loyalty, service
  • Interpersonal communication skills
  • Career path planning

Key Requirements

  • Bachelor's degree or 4 years of related experience
  • 6 years of progressive experience
  • Minimum 2 years claims handling experience
  • 2 years direct team lead/supervisory/management experience
  • Experience using and interpreting data
  • Applicable insurance adjuster license within 6 months

Work Rights

Not specified

Tailored Resume

Cover Letter