It Change Manager (itil / Itsm / Servicenow) Officer

State Street UK

Quincy, Massachusetts, USA
$70,000 - $118,750 annual py
4 days onsite
Itil v4 / itsm standards
Change governance models
Change assessment and approval
State Street UK is seeking an IT Change Manager to oversee IT Change Operations, develop governance models, and drive continuous improvement within the Global Technology Services (GTS) team. The position requires strong knowledge of ITIL, ITSM frameworks, and experience with Agile and Waterfall methodologies

Job Summary

  • Develop and evolve the enterprise IT Change Management strategy, aligned with ITIL v4 / ITSM standards.
  • Own day-to-day IT Change Operations, including change assessment, approval, and risk management, CAB facilitation and oversight and stakeholder communication across IT and business teams.
  • Drive continuous improvement of change processes using data and operational feedback.

Matching Summary

Match Score: 85

State Street UK is seeking an IT Change Manager to oversee IT Change Operations, develop governance models, and drive continuous improvement within the Global Technology Services (GTS) team. The position requires strong knowledge of ITIL, ITSM frameworks, and experience with Agile and Waterfall methodologies.

Salary

$70,000 - $118,750 Annual

Skills & Requirements

Must-have

  • ITIL v4 / ITSM standards
  • Change governance models
  • Change assessment and approval
  • CAB facilitation
  • ServiceNow Change Management

Nice-to-have

  • Agile and Waterfall delivery
  • Continuous improvement
  • Stakeholder communication
  • Risk management

Key Requirements

  • 3+ years of hands-on IT Change Management experience
  • ITIL (v4 preferred) and ITSM frameworks
  • ServiceNow Change Management experience
  • Experience facilitating governance forums such as CAB
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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