It Technician

Altasciences

Not specified; not specified; health/dental/vision...
Fully remote
Windows 10 configuration and troubleshooting
Cisco phone equipment knowledge
Active directory and dhcp dns tcp/ip
The IT Technician 1 provides first-level support for users across computers, telephones, software, and mobile devices to ensure operational continuity

Job Summary

  • The IT Technician 1 provides first-level support for users across computers, telephones, software, and mobile devices to ensure operational continuity.
  • Employees will resolve user issues via phone and email while documenting all interactions and solutions in the automated Helpdesk System.
  • Altasciences offers a comprehensive benefits package including health insurance, 401(k) matching, paid vacation, and professional development programs.

Matching Summary

The IT Technician 1 provides first-level support for users across computers, telephones, software, and mobile devices to ensure operational continuity.

Salary

Not specified; Not specified; Health/Dental/Vision Insurance; 401(k)/RRSP match; Paid Vacation/Holidays/Sick Leave

Skills & Requirements

Must-have

  • Windows 10 configuration and troubleshooting
  • Cisco Phone Equipment knowledge
  • Active Directory and DHCP DNS TCP/IP
  • Mobile device management AirWatch
  • Hardware installation and software deployment

Nice-to-have

  • Strong communication and coaching skills
  • Collaborative team environment experience
  • Proactive problem identification abilities
  • Customer focus and quality excellence mindset

Key Requirements

  • Basic to intermediate technical knowledge required
  • Experience with Windows 10 and Cisco phones
  • Proficiency in Microsoft Office and printer management

Work Rights

Not specified

Tailored Resume

Cover Letter