Genesys is seeking a Senior Operations Reliability Engineer specializing in Enterprise Platforms and Tools, primarily focusing on managing and improving the operational reliability of SaaS platforms like Jira and Confluence. The role emphasizes proactive, automation-driven practices to enhance uptime and user communication while offering a fully remote work environment
Job Summary
This role combines hands-on platform administration with day-to-day operational ownership of enterprise SaaS tools like Jira, Confluence, Figma, and Lucid.
The engineer will transition enterprise tool operations from reactive issue handling toward proactive, automation-driven reliability practices to improve uptime.
Genesys offers the independence to make a larger impact on the company while providing benefits similar to larger tech companies.
Matching Summary
Match Score: 85
Genesys is seeking a Senior Operations Reliability Engineer specializing in Enterprise Platforms and Tools, primarily focusing on managing and improving the operational reliability of SaaS platforms like Jira and Confluence. The role emphasizes proactive, automation-driven practices to enhance uptime and user communication while offering a fully remote work environment.
Skills & Requirements
Must-have
5+ years enterprise platform operations
Hands-on Jira and Confluence administration
PowerShell or Python scripting proficiency
AIOps and observability platform experience
Incident triage and root cause analysis
ServiceNow workflow familiarity
Nice-to-have
SQL Server and IIS/Apache administration
CI/CD pipeline integration knowledge
AWS or Azure cloud platform exposure
Okta or Entra ID identity provider experience
Mentorship of junior engineers
Key Requirements
Bachelor's degree in Computer Science or related field
5+ years experience in SaaS administration or infrastructure support