Technical Delivery Support Analyst - Peakon

Nwahomepage

Fully remote
Saas enterprise software support
Customer case queue management
Basic sql query knowledge
Workday’s Customer Support teams are passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide

Job Summary

  • Workday’s Customer Support teams are passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide.
  • The role involves handling support cases, troubleshooting issues, collaborating with product teams, and maintaining certifications and knowledge.
  • Workday offers a flexible work approach combining remote and in-person time, promoting work-life balance and an inclusive culture.

Matching Summary

Workday’s Customer Support teams are passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide.

Skills & Requirements

Must-have

  • SaaS enterprise software support
  • Customer case queue management
  • Basic SQL query knowledge
  • Object Oriented Programming basics
  • API client experience
  • 24/7 global support shifts

Nice-to-have

  • Creative and eager to learn
  • Collaborative team player
  • Flexible work schedule
  • Resilience under pressure
  • Mentoring and coaching skills
  • Knowledge Centered Service contributor

Key Requirements

  • 3+ years SaaS software experience
  • Experience supporting HCM or Talent solutions
  • Confident verbal and written communication
  • Ability to analyze log files
  • Experience with web service integrations
  • Experience with SQL queries
  • Ability to work in shift patterns

Work Rights

Not specified

Tailored Resume

Cover Letter