**
WILBERT INC is seeking a Customer Service Representative to serve as a liaison between customers and the company, addressing complaints, orders, and account inquiries. The ideal candidate will have customer service experience, strong communication skills, and the ability to maintain professionalism in all interactions.
**
Job Summary
The role serves as a liaison between customers and the company, resolving complaints, orders, and billing queries while maintaining professionalism.
Responsibilities include scheduling orders, implementing sales order changes, reviewing engineering change notices, and managing product returns for quality assurance.
Candidates must possess strong problem-solving skills and the ability to communicate effectively with customers during order placement and acceptance.
Matching Summary
Match Score: 75
**
WILBERT INC is seeking a Customer Service Representative to serve as a liaison between customers and the company, addressing complaints, orders, and account inquiries. The ideal candidate will have customer service experience, strong communication skills, and the ability to maintain professionalism in all interactions.
**
Skills & Requirements
Must-have
Associate degree or equivalent
2-3 years customer service experience
Tier-1 Automotive supplier experience preferred
Strong written and verbal communication skills
Proficiency in office systems software
Nice-to-have
IQMS and EDI experience
Ability to train new representatives
Data mining capabilities
Experience with engineering change notices
Ability to calculate discounts and commissions
Key Requirements
Associate degree from two-year college or technical school