Housing Representative - Family & Graduate Housing, University Housing

UIUC

Urbana, IL, United States
Base: $24.09 ph ($46,975.50 annual); bonus/equity:...
On-site
Customer service and resident relations
Leasing policy knowledge and communication
Billing process and account adjustments
The University of Illinois Urbana-Champaign is seeking a Housing Representative for their Family & Graduate Housing team, responsible for interacting with residents and applicants, implementing housing procedures, and managing daily operations in apartment complexes. The ideal candidate will have strong customer service skills, experience in housing or hospitality, and the ability to communicate effectively with diverse groups

Job Summary

  • The role involves interacting with residents and applicants while implementing housing procedures and contributing to daily operations of three apartment complexes.
  • Staff members are expected to foster a respectful, inclusive, and collaborative work environment that values diverse voices and identities.
  • The position offers a competitive benefits package including health, dental, vision, life insurance, retirement plans, paid time off, and tuition waivers.

Matching Summary

Match Score: 85

The University of Illinois Urbana-Champaign is seeking a Housing Representative for their Family & Graduate Housing team, responsible for interacting with residents and applicants, implementing housing procedures, and managing daily operations in apartment complexes. The ideal candidate will have strong customer service skills, experience in housing or hospitality, and the ability to communicate effectively with diverse groups.

Salary

Base: $24.09 per hour ($46,975.50 annual); Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, Retirement Plan, Paid Time Off, Tuition Waivers

Skills & Requirements

Must-have

  • Customer service and resident relations
  • Leasing policy knowledge and communication
  • Billing process and account adjustments
  • Unit condition evaluation and verification
  • Data entry and reporting skills

Nice-to-have

  • Experience in property management
  • Conflict resolution with difficult customers
  • Training student workers and staff
  • Collaborative work environment focus
  • Market comparison research abilities

Key Requirements

  • High School Diploma or GED required
  • Two years of relevant experience in housing or hospitality
  • Work authorization sponsorship not available

Work Rights

Not specified

Tailored Resume

Cover Letter