Sr. Investigation Manager, Payment Risk Operations

Amazon

Remote
On-site
Managing frontline investigation managers
Payment risk and fraud investigation
Process improvement and project execution
This position plays a critical role supporting shoppers by managing teams that investigate buyer transactions to protect Amazon as the safest and most trusted place on Earth

Job Summary

  • This position plays a critical role supporting shoppers by managing teams that investigate buyer transactions to protect Amazon as the safest and most trusted place on Earth.
  • The role involves leading frontline managers, improving service levels, minimizing bad debt impact, and driving process improvements through data and innovation.
  • The manager will recruit and develop employees, participate in strategic planning, and work with technology teams to enhance investigation tools and fraud detection capabilities.

Matching Summary

This position plays a critical role supporting shoppers by managing teams that investigate buyer transactions to protect Amazon as the safest and most trusted place on Earth.

Skills & Requirements

Must-have

  • Managing frontline investigation managers
  • Payment risk and fraud investigation
  • Process improvement and project execution
  • Capacity and service level management
  • Data-driven performance analysis
  • Recruitment and employee development

Nice-to-have

  • Strategic planning and road mapping
  • Cross-team project participation
  • Collaboration with software and program teams
  • Global investigation supply and demand balancing

Key Requirements

  • Experience managing frontline managers
  • Expertise in payment risk and fraud operations
  • Ability to analyze business trends and data
  • Leadership in process and project management
  • Recruitment and team development skills

Work Rights

Not specified

Tailored Resume

Cover Letter