Systems Support Analyst

IQVIA UK

Istanbul, Turkey
Microsoft operating systems proficiency
Hardware and network troubleshooting
2-3 years of it experience
The role involves analyzing user-reported problems via phone or email and providing remote solutions for hardware and software issues

Job Summary

  • The role involves analyzing user-reported problems via phone or email and providing remote solutions for hardware and software issues.
  • Candidates must be able to provide first-level support, escalate unresolved issues, and assist with UAT phases for projects.
  • The position requires maintaining device inventory, delivering software training to new users, and ensuring high customer satisfaction levels.

Matching Summary

The role involves analyzing user-reported problems via phone or email and providing remote solutions for hardware and software issues.

Skills & Requirements

Must-have

  • Microsoft operating systems proficiency
  • Hardware and network troubleshooting
  • 2-3 years of IT experience
  • Remote access problem solving
  • Ticket management and closure

Nice-to-have

  • Customer-focused mindset
  • Creative problem-solving skills
  • Experience providing technical training
  • Strong communication abilities
  • Willingness to work weekends

Key Requirements

  • MYO or University degree in Electrical/Electronics/Computer fields
  • 2-3 years of relevant work experience
  • Good level of English proficiency
  • Completed military service for male candidates
  • No travel restrictions and Istanbul residence

Work Rights

Male candidates must have completed military service

Tailored Resume

Cover Letter